Care & Usage Guide

Designed for Travel and Everyday Use

Chadeaux is crafted for versatility, so it’s perfect as a carry-on, day bag, or overnight companion.

 

Leather

Our leather is natural and will evolve beautifully over time, developing a unique patina with use.

To maintain its appearance:

· Use high-quality leather care products as needed

· Avoid contact between leather cleaners and fabric panels

 

Fabric

Routine Care

· Vacuum regularly using a soft upholstery attachment

· Gently brush with a soft-bristled brush (such as horsehair) to lift surface dirt

Cleaning & Stains

· Spot clean only—do not use water or steam

· Use a water-free, solvent-based cleaner

· Blot spills immediately with a clean, dry cloth (avoid rubbing)

· For deeper cleaning, consult a professional fabric specialist

 

Helpful Tips

Always test cleaning solutions on a discreet area first

Allow fabric to air dry naturally—avoid heat

 

Storage

· Store upright in a cool, dry place

· Keep out of direct sunlight

· Avoid placing heavy items on top to maintain structure

 

At Chadeaux, we stand behind the quality of our products and are committed to customer satisfaction. Each Chadeaux will have natural variations in the characteristics of its materials, adding to its evolving beauty and distinctive appearance, and is in no way to be considered as defective.

 

Limited Warranty

Your Chadeaux Hatbag is covered by a limited warranty against defects in materials and workmanship under normal use, for a period of 45 days from the date of purchase.

This warranty provides you with rights in accordance with applicable U.S. consumer protection laws and does not affect any rights you may have under those laws.

What’s Covered

  • Defects in materials (e.g., hardware, stitching, or fabric)
  • Defects in workmanship

What’s Not Covered

  • Damage from normal wear and tear
  • Misuse, abuse, or improper care
  • Accidents or unauthorized modifications
  • Cosmetic damage not affecting functionality
  • Natural variations in materials

Replacements & Refunds

All warranty claims are subject to case-by-case evaluation. Depending on the nature of the issue, we may offer:

  • A replacement of the product or part
  • A repair (where feasible)
  • A refund, partial or full

We reserve the right to determine the appropriate resolution based on the circumstances of each claim.

How to Make a Claim

To submit a warranty claim, please contact our support team at customerservice@chadeaux.com with:

  • Your order number or proof of purchase
  • A description of the issue
  • Photos clearly showing the problem

We'll review your claim and respond within 5–7 business days.